Privacy Policy

Introduction

ActivePulse Club is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and participate in our programs. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register for our programs, express interest in obtaining information about us or our services, participate in activities on our website, or otherwise contact us. This information may include:

• Name and contact information (email address, phone number, mailing address)
• Demographic information (age, gender, location)
• Fitness level and health information relevant to program participation
• Payment and billing information when applicable
• Emergency contact information for safety purposes

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies data

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services and programs
• Processing your registrations and managing your participation in activities
• Communicating with you about programs, events, and updates
• Responding to your inquiries and providing customer support
• Ensuring the safety and security of our members during activities
• Analyzing usage patterns to enhance user experience
• Sending promotional communications about new programs and offerings (with your consent)
• Complying with legal obligations and protecting our legal rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and email delivery
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• Safety and Protection: We may disclose information to protect the safety, rights, or property of ActivePulse Club, our members, or others
• With Your Consent: We may share information for any other purpose with your explicit consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Restricted access to personal information on a need-to-know basis
• Secure storage systems and backup procedures
• Employee training on data protection and privacy practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Privacy Rights

Under applicable data protection laws, you have certain rights regarding your personal information:

• Access: You have the right to request copies of your personal information
• Correction: You have the right to request that we correct any information you believe is inaccurate or incomplete
• Deletion: You have the right to request that we delete your personal information, under certain conditions
• Restriction: You have the right to request that we restrict the processing of your personal information
• Objection: You have the right to object to our processing of your personal information
• Data Portability: You have the right to request that we transfer your data to another organization or directly to you
• Withdrawal of Consent: You have the right to withdraw your consent at any time where we rely on consent to process your information

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files that are placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use the following types of cookies:

• Essential Cookies: Required for the operation of our website
• Analytics Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Enable enhanced functionality and personalization
• Preference Cookies: Remember your settings and preferences

Third-Party Links

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it. The retention period depends on various factors, including the nature of the information, why it was collected, and relevant legal or operational requirements.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside Australia and choose to provide information to us, please note that we transfer the data to Australia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our services after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by the modified policy.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

Alternatively, you can visit our Contact Page to submit an inquiry through our contact form.

Australian Privacy Principles

ActivePulse Club complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs regulate how we collect, use, disclose, and store personal information, and how individuals can access and correct their personal information. We are committed to ensuring that your privacy is protected in accordance with these principles and Australian privacy law.